eCommerce Administration Assistant | Australia

eCom-as-a-Service · Toowoomba, Queensland
Department eCom-as-a-Service
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $45,000 - $55,000

About the Role

Swanky is seeking a eCommerce Administration Assistant to join our e-Com-as-a-Service team. This team is responsible for the ongoing running of established eCommerce brands, taking care of their digital and operational strategy.  This is a great opportunity to advance your career, learn about new technologies and digital strategy, in a supportive and productive culture working with internationally acclaimed brands.

In this role you will be working within our eCom-as-a-service team to: 

  • Attend weekly/fortnightly client meetings, providing structured agendas and recording meeting minutes and follow up action items
  • Research, create and implement/advise on marketing strategies to achieve profitable client growth
  • Configure Shopify store themes and settings
  • Research creative solutions to both current and future problems for our growing clients - from fulfilment and customer service softwares to sourcing new fulfilment locations
  • Liaise with developers, designers, marketers (both internal and external) and clients to ensure that client tasks are completed in a timely and efficient manner
  • Leverage tools such as Google Search Console, Google Analytics and Shopify to monitor client performance and provide reporting
  • Develop a working understanding of tools such as Shopify, Klaviyo & DotDigital (retention marketing platforms), Gorgias (Customer Service Platform) and Okendo & StampedIO (review platforms) in order to be able to provide advice and assistance to clients
  • Occasional domestic travel will be required
  • Opportunity for future (post Covid) International travel

Prior eCommerce, marketing, design or copywriting experience and/or a working knowledge of the following platforms will be considered valuable but not essential. 

  • Shopify
  • Klaviyo
  • DotDigital
  • Google Analytics
  • Google Search Console
  • Gorgias
  • Okendo

Most desired skills and attributes: 

  • Initiative
  • The ability to research, and think critically
  • Strong time management and organisational skills
  • The ability to understand client challenges and to capture functional requirements
  • A commercial mind - scoping problems is important, understanding the value of your solution, even more so
  • Quick learner, who is adept at picking up new software and learning new concepts
  • Strong communication (written & verbal) and presentation skills

You will be joining a cutting-edge eCommerce agency offering consultation, design, development and marketing campaign management to a broad range of exciting, growing and ambitious clients. The agency's current client list includes multiple national and international brands, local businesses and charities, and a host of smaller startups.


  • Salary negotiable based on experience
  • Semi-flexible working hours
  • Opportunity to step into the fast-growing world of eCommerce learning valuable, transferable skills
  • Beautiful Toowoomba location in the old Westpac building (with rooftop bar upstairs)
  • A friendly and ambitious team
  • Fun, challenging and often high profile projects
  • Opportunity to progress in our fast-evolving team
  • Opportunity for international travel and potential future relocation to Swanky's next office location
  • Friday Whisky Club (or kindred spirits club)

Thank You

Your application was submitted successfully.

  • Location
    Toowoomba, Queensland
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $45,000 - $55,000